For New Users 0

Creating an account, setting it up and editing 8

• How to create the service provider account in the SportID system? What are the joining terms?
• I created the service provider's account, but cannot search it?
• How to add and edit services and service groups?
• How to change the information of the Point of sale (POS)?
• How to choose and change the service provider's plan?

See all 8 articles

Selling services 10

• How to use the SportID cashier system?
• Where can I see the history of services sold?
• I am not sure if the sale was successful. What can I do to check that?
• It is not possible to sell a service. What can be the reason?
• What can I do if I make a mistake in using cashier system?

See all 10 articles

Tax exemption 2

• What does the "VAT (%)" row mean in service group settings and what should I enter there?
• When does my service group belong to Estonia's tax exemption?

Withdrawals, service fees, API and integration 2

• How can I withdraw money to my company's bank account and what are the service fees?
• How to activate API, add/change the codes of the service in the SportID system (Moby, CompuCash)?

Using the system 1

• Why we don't offer phone support?

Bonuses in different service providers' plans 6

• Discounts
• Monthly and quarterly campaigns/sales
• Adding profile photo and cover photo
• Changing the order of service groups
• Maximum time that the tickets are active for using

See all 6 articles

Employees and compensations 11

• How can I add employees?
• How to change the employees’ compensation?
• How can I create a compensation plan?
• How can I set the categories of services that will be compensated in the Sport ID system?
• Can I add another company and get a separate invoice for it?

See all 11 articles

Billing 4

• How is the service fee set up?
• When does a company receive an invoice about the usage of services in the SportID system?
• Adding money to the company’s account and setting the prepayment invoice to the company’s email
• Cannot download invoices from SportID with Chrome

Receipts related 1

• How does the compensation for receipts work?

Transactions and reports 1

• How can I see the history of the employees compensation transactions?

Varia 3

• Can the compensation also be used by friends and family?
• I want that the employees can participate in the events 100% on the company's expenses and that the money wouldn't be taken from the employee's sports compensation.
• Why we don't offer phone support?

Account settings 6

• Username - what is it and how can I change it?
• How to change or reset the password?
• Why hasn't the SportID account information made it to me, although the employer has registered me?
• How to choose which compensation is used by the system?
• How can I delete my account?

See all 6 articles

Join your company 5

• I'm added to the company SportID group, but the company's balance is 0€. What to do?
• How can my employer join SportID?
• How can I find my employer in SportID and join?
• I'm invited to join the employer group. How do I accept an invitation?
• Employer deleted me from workers group. What happens with my SportID account?

Personal account/Company account 2

• How can I add money to my personal account?
• I tranferred money to my account. Why can't I see it in the system?

Buying services 14

• How can I use my money that's on my SportID account?
• Where can I see what categories are compensated for me?
• How to recognise services with tax exemption in the SportID system?
• When is my ticket expiring?
• Can I use my compensation for buying all the services offered by the service provider?

See all 14 articles

Receipts 2

• How do checks pay off?
• What if the desired service provider is not on the list?

Other 1

• Why can't I phone to SportID?