There are several reasons why your account balance may be zero:
- You were added to the company group in the middle of the month
If the company added you as an employee in the middle of the month, the compensation will not be automatically added to your Stebby account. The Company account administrator must manually add compensation to your Stebby account.
If the right to compensation arises from the following period, the compensation is received on the first day of the month indicated by the employer. You can see the next date of the payment in the compensation plan information under your account balance in your Stebby account ("Next payment" line).
- Your compensation plan has been stopped
If a company has stopped your compensation plan, you'll see a notification on your Stebby account. Also, the information related to the compensation plan is not visible under the account balance.
- You have been removed from the company's group
If a company has removed you from the company's group, you'll see a notification in your account. Also, the information related to the compensation plan is not visible under the account balance, and when clicking on your name on the right, the name of the company is not visible.
We recommend that you contact your company's Stebby account administrator for more information!