It is our pleasure to address the concerns of Users, Service Providers and Employers and to provide detailed and high-quality answers, which is why we have decided to not provide telephone support.
There are several reasons to direct our customers to the web:
- A faster way to find a solution to the problem by checking your account balance and transactions.
- Often, additional information is needed to find a solution and understand the user, such as a screenshot of your screen or a payment order. In this way, it is possible to pay attention to a specific stage / place where the problem arises, and we can provide the necessary screenshots, explanatory videos and instructions for the solution.
- Opportunity to find a solution to your problem faster by asking the participants in the process for more information in-house, from the service provider or the employer, without having to call you back or put the call on hold.
- The main advantage of online support is the access to your previous inquiries, so we know your background and you do not need to repeat your questions.