If you have received a notification that your employer has approved your receipt, but there's been an error with the payment, it could mean that the details regarding the receipt could be incorrect. Please check if you have added your own bank account details (bank account holder and bank account number), not the Service Providers bank account details. If the bank account details are yours, please check if they have been entered correctly. The bank account must belong to the worker who wishes for a receipt to be compensated.
You can look over the details and change them if needed by going to your account's "Receipts" view. A receipt that needs to be modified will have a red exclamation mark next to it.
If you need help, then please contact our customer support at firstname.lastname@example.org.